Shipping & Delivery Policy
1. Processing Time
All Yunlux wooden lights are handcrafted and made-to-order.
- Popular items are usually shipped within 1–2 business days.
- Other items typically require 3–5 business days for processing.
2. Shipping Methods & Estimated Delivery
We offer three shipping options. Delivery time = Processing time + Shipping time.
| Shipping Method | Estimated Shipping Time | Notes |
|---|---|---|
| Economy Shipping | 7–18 business days (United States & Australia) 20–40 business days (Europe) | Customs duties included |
| Standard Shipping | 7–12 business days | Customs duties included |
| Express Shipping | 3–7 business days | Customs duties & taxes may apply at destination |
Shipping times are estimates and may vary due to customs clearance, carrier delays, or local holidays.
3. Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package.
4. Customs Duties & Taxes
- United States: No duties or taxes are required for deliveries.
- Other countries:
- Economy & Standard Shipping: Duties and taxes are already included.
- Express Shipping: Duties and taxes may be charged by your local customs office upon delivery.
5. Order Issues
If your order is significantly delayed or lost, please contact our customer service team at [email protected]. We will work directly with the carrier to resolve the issue as quickly as possible.
